Amazon Spanish-market queue. Six years resolving Seller Central, listing, and policy issues — and raising the broken ones to the right teams.
Bad UX creates support tickets. I got tired of apologizing for friction. So I learned to build the fix.
Product manager. Designer. Builder. Six years of frontline reality, now shipped with Figma, Supabase, and AI.
Six years on the frontline built the foundation. The next chapter builds the product itself.
Resolving Seller Central, listing, and policy issues over email. Running internal team audits to lift our metrics. Escalating broken systems to the right tech teams.
Coursera's UX track. Wireframes. Flows. Prototypes. The pivot from operator to designer started with a single frame.
Urban Repairs is live. An AI content tool is in active build. Frontline instinct, applied to product.
Each label is a lens on the same person. Operator. Designer. Builder. The work is the proof.
I worked as a Seller Support Associate on the Spanish-language queue — resolving complex seller cases over email, navigating SOPs and help pages, and escalating tickets when policy got murky. Six years of that builds a specific kind of product instinct. Here's how it translates.
Every Seller Central case was a product investigation. Reproduce the issue, isolate the cause, work the policy — then write the ticket that gets the right tech team to fix it. Six years of that is the same loop a PM runs every day.
I ran internal peer audits on our team's casework — not as an official auditor, but as part of the group looking at our own quality data. Spotting patterns. Flagging gaps. Watching the metrics move. That's product work in a different uniform: measure, learn, ship the fix.
Hindi, English, Spanish (B2). Six years writing professional emails to sellers across Spain, Mexico, and Latin America taught me what most designers learn the hard way: clarity isn't a style choice, it's a translation problem. Designing for users whose context isn't your own is the core skill of UX.
Nine months of high-stakes payment negotiations with Spanish-speaking clients at Credence Resource Management. 100% compliance maintained. The role that turned a degree in Spanish into a working tool.
Six years on Amazon's Spanish-language seller-support queue, resolving complex Seller Central, listing, and policy issues over email for sellers across EU and LATAM marketplaces. Participated in internal peer audits to lift our team's quality metrics. Raised technical tickets and escalated systemic issues to the right product and engineering teams when sellers hit walls policy alone couldn't solve.
Right after Amazon, I enrolled in Coursera's Project Management Professional certification and the Figma UX design specialization — beginner and advanced tracks. Bought a domain. Opened Figma. The pivot from operator to builder started with structured learning, not a leap of faith.
Urban Repairs is live at www.urbanrepairs.co.in — an end-to-end booking platform for uPVC, aluminium, and mesh window and door repair. Designed and shipped on Youware with Claude and Gemini in the build loop. Razorpay handles online payments. Resend powers transactional email. A custom admin console runs technician assignment, job tracking, and operations. A second AI-content product is in active build. Looking for product management roles where operator instinct meets builder craft.
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A live, end-to-end booking platform for uPVC, aluminium, and mesh repair across Delhi NCR. Customers book the right service, get instant email confirmations, pay online, and track status. Technicians get assigned jobs through a custom admin console. I owned every layer — product thinking, UX, build, and launch.
A content creation tool orchestrating multiple AI models for script generation, voice-over narration, and timeline-based video editing. One unified surface for what's currently fragmented across five tools — the second piece of an emerging business ecosystem.
Five capabilities. Drag the cards or use the arrows to step through each — with the tools, methods, and product context behind them.
Wireframes, user flows, prototypes, system design — the same problem-solving I did on the seller queue, applied to the surface itself instead of patching it from outside. The first frame I drew changed everything.
The stack behind Urban Repairs. AI in the loop for product copy and edge-case logic. Razorpay for live payments. Resend for transactional email. Six tools, one shipped product, real revenue.
Process audits, root-cause analysis, stakeholder handoff, SLA discipline, mentoring associates. The unglamorous infrastructure that turns design into a shippable product — I learned it on the inside.
English, Hindi, Spanish (B2). Six years writing professional email to sellers across Spain, Mexico, and Latin America. Designing across language and context isn't a side skill — it's the core skill of UX.
Right after Amazon, I enrolled in Coursera's Project Management Professional certification and the Figma UX design specialization — beginner and advanced. The pivot started with structured learning, not a leap.
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